Rackon Privacy Policy

• Rackon is intended for users who meet the minimum age requirements applicable in their jurisdiction.
• Users must be at least 13 years old or the minimum legal age required in their country of residence.
• Individuals under the age of 18 must obtain permission from a parent or legal guardian before using the Services.
• Rackon is not designed for children and does not participate in Google Play's Families Program.
• We do not knowingly collect personal information from children under the age of 13.

2.1 Information You Provide

When you create or use a Rackon account, we may collect information that you voluntarily provide, including:

Account Information

• Phone number (optional)
• Email address
• Username
• Authentication credentials

Profile Information

• Profile picture (optional)

Support Information

If you choose to contact our support team with a question, request, or issue, we may collect the information you provide to assist you, including:

• Information contained in communications sent to our support team
• Feedback, inquiries, and troubleshooting details

2.2 Communications Data

Messages and Media

Messages, images, and other media shared through Rackon are retained only while your account remains active. Upon account deletion, such content is deleted or anonymized unless retention is required by applicable law or legal obligations.

Voice Calls

Rackon does not record voice calls. To provide calling functionality and maintain service quality, we may temporarily process limited call-related metadata, including:

• Call duration
• Timestamps
• Connection quality metrics

2.3 Device and Usage Information

To operate and improve our Services, we may collect:

Device Information

• Device model
• Operating system and version
• Application version
• Crash reports and diagnostics

Identifiers

• Advertising ID
• App Instance ID
• Similar device identifiers used for analytics, attribution, fraud prevention, and security purposes

Usage Data

• Anonymous performance logs
• Feature usage statistics
• Stability and reliability metrics

We use the information we collect to:

• Provide, operate, and maintain Rackon's messaging, photos-sharing, and voice-calling features
• Create, authenticate, and manage user accounts
• Protect users and prevent fraud, abuse, and unauthorized activities
• Improve service performance, reliability, and functionality
• Respond to customer support requests and inquiries
• Deliver important service notifications, updates, and security alerts
• Analyze usage trends and enhance the overall user experience

Rackon utilizes trusted third-party providers to support certain features and functionality.

These providers may process information on our behalf in accordance with their own privacy policies and applicable data protection laws.

Our third-party service providers include:

• Firebase (Google LLC) – Authentication, push notifications, analytics, and crash reporting
• AppsFlyer – Installation attribution, campaign measurement, and analytics
• Stream.io – Real-time messaging and voice communication infrastructure

Rackon does not sell personal information and does not share personal information for cross-context behavioral advertising.

We may also share information with trusted service providers that process data on our behalf to provide authentication, messaging, analytics, notifications, and other Services.

• Security, fraud detection, and abuse prevention
• Compliance with legal obligations and lawful requests

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our Services, and comply with legal obligations.

When personal information is no longer required, it is securely deleted and disposed of in accordance with industry best practices.

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your data, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Request deletion of your account and personal data
• Receive information about how your data is processed

Account and Data Deletion

You may permanently delete your account by navigating to:

Settings → Delete Account

You may also submit a deletion request by contacting:

support@rackon.co

Following a valid deletion request, associated personal data will be removed within a reasonable period unless retention is required by law.

Rackon requests certain device permissions only when necessary for functionality.

Camera

• Capture photos
• Share images
• Set profile pictures
• Set group profile image
• Scan QR code

Microphone

• Enable real-time voice calls
• Audio is not recorded

Storage / Media Access

• Send and receive images

Notifications

• Deliver messages and call alerts

Advertising ID

• Support analytics and attribution through AppsFlyer
• Users may reset or limit Advertising ID usage through device settings

Display Over Other Apps (Android Only)

• Display incoming call screens while the app is running in the background
• Not used for monitoring user activity
• Not used for advertising purposes
• Can be enabled or disabled through device settings at any time

Your information may be transferred to, processed in, and stored on servers located outside your country of residence.

Where required by law, we implement appropriate safeguards to ensure personal information remains protected during international transfers.

Rackon is provided on an "as-is" and "as-available" basis.

We make no warranties regarding uninterrupted availability, error-free operation, or compatibility with all devices and networks. Rackon shall not be liable for interruptions, failures, or issues resulting from third-party services or factors beyond our reasonable control.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

Material updates may be communicated through the application, website, or other appropriate channels.

Your continued use of Rackon following any updates constitutes acceptance of the revised Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Legal Entity: Rackon LLC
• Country of Operation: United States
• Privacy Inquiries: privacy@rackon.co
• Support: support@rackon.co
• Website: https://www.rackon.co

If you reside in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have rights under the General Data Protection Regulation (GDPR).

These rights include:

• Right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent, where required

To exercise your GDPR rights, please contact: privacy@rackon.co

You may also lodge a complaint with your local supervisory authority.

Residents of California may have additional privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

These rights include:

• The right to know what personal information is collected, used, disclosed, or shared
• The right to request deletion of personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information

Rackon does not sell personal information as defined under the CCPA or CPRA.

California residents may exercise their rights by contacting: privacy@rackon.co

We will not discriminate against individuals for exercising their privacy rights.

Certain web browsers and devices offer a "Do Not Track" (DNT) setting.

Because there is currently no universally accepted standard governing DNT signals, Rackon does not respond to such signals at this time.