Troubleshooting & Support

Work through these steps in order: first, confirm your internet connection is active. Then double-check that you've entered your phone number or email in the correct format. Check whether the verification code arrived via SMS or email, and make sure it hasn't expired. If the app feels unresponsive, clear its cache through your device settings and try again. A full device restart can also resolve persistent login issues.

This happens occasionally. Wait 1–2 minutes before assuming the code is lost, delays do occur. If it still hasn't arrived, check your spam or junk folder if you're using email. You can also request a new code from the login screen. If SMS isn't working for you, switch to email verification instead.

Check that your internet connection is active and stable. Confirm that the recipient is reachable and that your message isn't blank. Also make sure your device has enough available storage. Very low storage can sometimes interfere with sending. If the issue persists, restart the app.

Notification delivery depends on your internet connection. On slower or unstable connections, there can be a delay between when a message is sent and when your device receives the notification. This is normal behavior and usually resolves when your connection improves.

Start by clearing the app cache: go to your device's Settings > Apps > Rackon > Storage > Clear Cache. If that doesn't resolve it, try uninstalling and reinstalling the app. Your messages are stored locally, so reinstalling may cause message loss — save anything important first.

Make sure your internet connection is active with either Wi-Fi or mobile data. Confirm that the person you're calling is online and reachable on Rackon. Also check that the app has microphone permission on your device. If those all check out, try restarting the app.

There are two common reasons. The recipient may have disabled read receipts in their privacy settings, in which case you won't see them regardless of your own settings. Alternatively, the recipient may simply not have opened the message yet.

Yes, Rackon is completely free to use. All features — messaging, voice calls, file sharing, group chats — are available at no cost. There's no premium tier or paid upgrade.

There are no current plans to charge for core messaging features. Rackon is intended to remain free for everyday use.

You can reach the Rackon support team by email at support@rackon.co. The team handles general questions, account issues, bug reports, and feature requests.

Response times are typically within 24–48 hours. If you haven't received a reply after two business days, it's fine to follow up.

No. Support is completely free.

Email support@rackon.co with a description of the issue and any relevant screenshots. The more detail you can provide about what you were doing when it happened, what device and OS version you're using — the faster the team can investigate.

Send your suggestion to support@rackon.co with "Feature Request" in the subject line. The team reviews all feedback, and user suggestions do influence the product roadmap.

No. Rackon is and will remain ad-free. There are no banner ads, sponsored content, or in-app promotions. The absence of ads is part of the core product philosophy — Rackon doesn't monetize your attention or data.