Question 1

What is Rackon?

Accepted Answer

Rackon is a secure messaging app built for people who take their privacy seriously. Every message you send is protected with end-to-end encryption, and unlike most mainstream apps, Rackon operates on a zero data collection policy — meaning your conversations, activity, and behavior are never tracked, stored, or sold. Whether you're looking for a secure WhatsApp alternative, a private chat app for personal use, or an encrypted communication app for business, Rackon is designed to give you full control over your conversations without compromise.

Question 2

How do I create a Rackon account?

Accepted Answer

Getting started takes less than two minutes. Download Rackon from the App Store, Google Play, or AppGallery, then open the app and enter your phone number or email address. You'll receive a verification code and enter it to confirm your identity. From there, you can add a display name if you'd like (it's optional), and you're ready to start messaging securely. No lengthy forms, no personal details required beyond basic verification.

Question 3

What if I forgot my password?

Accepted Answer

On the login screen, tap "Forgot Password." You'll be asked to verify your phone number or email address, after which you'll receive a reset code. Once verified, you can set a new password and get back into your account. If the reset code doesn't arrive, check your spam folder or wait a couple of minutes before requesting another one.

Question 4

Can I use Rackon on multiple devices?

Accepted Answer

At the moment, Rackon supports single-device use only. Your account is tied to one device at a time, which is actually an intentional security decision — limiting access to a single device reduces the risk of your encryption keys being exposed across multiple endpoints. Multi-device support is planned for a future update.

Question 5

Is Rackon completely anonymous?

Accepted Answer

Rackon offers strong privacy, but it isn't fully anonymous in the traditional sense. You'll need to verify your identity with either a phone number or an email address when signing up. That said, your display name can be anything you choose — your real name isn't required anywhere in the app. If you're comparing Rackon to apps that require a full profile, social connections, or real identity verification, Rackon is significantly more private by design.

Question 6

What happens if I lose my phone?

Accepted Answer

If your phone is lost or replaced, simply reinstall Rackon on your new device and log in using the same phone number or email you registered with. Your contacts will sync automatically. However, your chat history won't transfer — messages are stored locally on your device only and aren't backed up to any server, so previous conversations won't be recoverable on a new device.

Question 7

What makes Rackon different from WhatsApp?

Accepted Answer

The differences come down to data practices and design philosophy. WhatsApp collects metadata, shares data with Meta, and serves targeted ads across its ecosystem. Rackon doesn't collect your data, doesn't track your activity or behavior, doesn't run ads, and uses zero-knowledge encryption — meaning even Rackon itself can't access your messages. For anyone looking for a secure WhatsApp alternative that genuinely respects privacy, Rackon was built with that purpose in mind.

Question 8

Is Rackon legal?

Accepted Answer

Yes, Rackon is fully legal. It's available on the Apple App Store, Google Play Store, and Huawei AppGallery, and is accessible to users worldwide (with the exception of countries that restrict or block such services, such as China, Russia, Iran, North Korea, Syria, and Cuba). Using an encrypted messaging app is legal in the vast majority of countries. Rackon complies with applicable laws in the regions where it operates.

Question 9

Do I need an email address for Rackon?

Accepted Answer

No, an email address isn't required. You can sign up and verify your account using just your phone number. Email is offered as an alternative verification option — useful if you'd prefer not to use your phone number or if you're looking for a messaging app with more flexible signup options.

Question 10

Can I reactivate a deleted account?

Accepted Answer

No. When you delete your Rackon account, it's permanent and immediate — there's no grace period or recovery option. All account data is removed right away. If you want to use Rackon again after deleting your account, you'll need to create a new one from scratch.

Question 11

Can minors use Rackon?

Accepted Answer

Users under the age of 18 require parental or guardian consent to use Rackon. If you're setting up the app for a minor, please ensure appropriate consent has been given before creating an account.

Question 12

How do I add a profile picture?

Accepted Answer

Go to Settings, tap Profile, then select Add Photo. You can either choose an image from your gallery or take a new one with your camera. Your profile picture is optional and can be changed or removed at any time.

Question 13

Can I remove my profile picture?

Accepted Answer

Yes. Head to Settings > Profile > Remove Photo. Your profile will revert to a default placeholder immediately.

Question 14

How do I log out?

Accepted Answer

Go to Settings > Account > Log Out. You'll be signed out of the app on your current device.

Question 15

Does logging out delete my messages?

Accepted Answer

No. Logging out simply signs you out of your session; it doesn't affect your messages. Since Rackon stores messages locally on your device, they'll still be there the next time you log back in.

Question 16

How does Rackon ensure my messages are secure?

Accepted Answer

Before a message ever leaves your device, it's encrypted using AES, one of the strongest encryption standards in use today. The encrypted message travels to the recipient, where it can only be decrypted by their device using a private key that Rackon never has access to. This is what end-to-end encryption means in practice: only you and the person you're talking to can read what's being said. No third party, no platform, no server in between can access the content of your messages.

Question 17

Does Rackon collect my personal data?

Accepted Answer

Rackon collects only what's strictly necessary for your account to function — your phone number or email address for identity verification. That's it. We don't track your location, monitor your behavior, build usage profiles, or collect data for advertising purposes. For anyone concerned about how mainstream apps handle personal data, this is a fundamental difference in how Rackon is built.

Question 18

Can Rackon read my messages?

Accepted Answer

No. Messages are encrypted on your device using keys that Rackon doesn't hold. Since we never have access to the decryption keys, it's technically impossible for us to read your conversations — even if we wanted to. This is the core principle behind zero-knowledge encryption.

Question 19

Does Rackon store my messages?

Accepted Answer

Messages are stored only on your device, not on Rackon's servers. Once a message is delivered to the recipient's device, it's removed from our servers immediately. There's no message archive sitting on a server somewhere that could be accessed or compromised.

Question 20

What is Two-Factor Authentication (2FA)?

Accepted Answer

Two-Factor Authentication adds a second layer of security to your account beyond just a password. Even if someone else gets hold of your password, they'd still need the 2FA code — typically sent to your phone or email — to successfully log in. It's one of the most effective ways to protect your account from unauthorized access and is strongly recommended for anyone who wants to keep their secure messaging account protected.

Question 21

Can the government read my messages?

Accepted Answer

No. Rackon uses zero-knowledge encryption, which means our servers don't hold the keys needed to decrypt your messages. Even in response to a valid legal request, we have no ability to hand over readable message content — because we simply don't have it. Rackon complies with valid legal processes, but compliance doesn't extend to decrypting messages that we architecturally cannot access.

Question 22

What's the difference between encryption and zero-knowledge?

Accepted Answer

Encryption is the process of scrambling your message so it can only be read by someone with the right key. Zero-knowledge goes a step further; it means the platform itself (in this case, Rackon) never holds those keys in the first place. A service can encrypt your data and still have access to it. Zero-knowledge means even the service providing the platform has no way to read your communications.

Question 23

How long is my data kept?

Accepted Answer

It depends on the type of data. Messages exist only on your device and are never stored on Rackon's servers beyond delivery. Account data is retained until you choose to delete your account. Device logs, used for security purposes, are kept for a maximum of 30 days.

Question 24

How does end-to-end encryption work?

Accepted Answer

When you send a message on Rackon, your device encrypts it using a key that only you and your recipient have. The encrypted message passes through Rackon's servers, but since the server never has the decryption key, it can't read anything. On the other end, your recipient's device uses their private key to decrypt and display the message. The result is that your conversation stays between you and the person you're talking to. No one else in the chain can read it.

Question 25

What encryption standard does Rackon use?

Accepted Answer

Rackon uses AES (Advanced Encryption Standard). It's the same encryption standard relied upon by financial institutions, government agencies, and defense organizations around the world. It's widely regarded as one of the most robust encryption methods available today.

Question 26

Is AES unbreakable?

Accepted Answer

AES is considered extremely strong by current cryptographic standards. The mathematics behind it make a brute-force attack computationally infeasible with today's technology — the time required would far exceed any practical capability. While no encryption can come with an absolute guarantee against future advances, AES is the closest thing to a gold standard in modern encryption.

Question 27

What if Rackon gets hacked?

Accepted Answer

Even in the event of a server breach, the damage would be extremely limited. Rackon's servers only ever hold encrypted data and public keys, neither of which is useful to an attacker without the corresponding private keys, which never leave your device. There are no plaintext messages, no decryption keys, and no readable data for an attacker to access. This is one of the practical advantages of zero-knowledge architecture: a compromised server doesn't mean compromised conversations.

Question 28

How does encryption work in group chats?

Accepted Answer

Group messages in Rackon are encrypted individually for each member of the group. This means every participant receives their own uniquely encrypted copy of the message, and no group member can decrypt another member's copy. The same AES standard that protects one-on-one messages applies to every group conversation.

Question 29

Is my data shared with third parties?

Accepted Answer

No. Rackon does not share your data with any third parties, not advertisers, not data brokers, not partners. Your data stays with you.

Question 30

Is my conversation metadata tracked?

Accepted Answer

No. Rackon doesn't log metadata about your conversations — meaning we don't record who you're messaging, how often, or when. This is a meaningful privacy distinction, since many apps that claim to protect message content still collect detailed metadata about communication patterns.

Question 31

What's zero-knowledge encryption?

Accepted Answer

Zero-knowledge encryption refers to a system architecture in which the service provider stores or transmits data in a form they can never read or decrypt — even if compelled to. It ensures that privacy is guaranteed by design, not just by policy.

Question 32

How is Rackon zero-knowledge?

Accepted Answer

Rackon doesn't store unencrypted messages, and the encryption keys are never held on our servers. Because we don't have the keys, we have no ability to decrypt your messages — regardless of circumstances. Privacy isn't a setting you turn on; it's built into the system itself.

Question 33

How do I create a group chat?

Accepted Answer

Tap the "+" icon in the app, select "Group Chat," choose the contacts you want to add, give the group a name, and tap Create. That's all it takes. Your group is ready to use immediately, with the same end-to-end encryption as any private conversation on Rackon.

Question 34

Can I add people after creating a group?

Accepted Answer

Yes. Open the group conversation, go to Group Details, tap Add Members, and select the contacts you'd like to include. New members can receive messages going forward, but won't have access to previous messages sent before they joined.

Question 35

Can I remove people from a group?

Accepted Answer

Yes. Open the group, go to Group Details, find the person you want to remove, and select Remove from Group. Only group admins have this ability.

Question 36

What happens when someone is removed from a group?

Accepted Answer

Once removed, that person will stop receiving any new messages in the group. They won't be able to see anything posted after their removal. However, messages that were sent before they were removed will remain on their device; those can't be deleted remotely.

Question 37

What happens when I leave a group?

Accepted Answer

You'll stop receiving new messages from that group immediately. Your past messages will remain on your own device, but you won't have visibility into any conversations that happen after you leave.

Question 38

Can I rejoin a group after leaving?

Accepted Answer

Not on your own. You can only rejoin if an existing group member adds you back. There's no self-rejoin option.

Question 39

Is there a group size limit?

Accepted Answer

Rackon generally supports 100 or more members in a group on modern devices. The actual limit can vary depending on your device's hardware capability. For most users on current smartphones, this won't be a practical concern.

Question 40

Are group messages encrypted?

Accepted Answer

Yes. Every group message is protected with the same AES end-to-end encryption used in private one-on-one chats. Encryption in group chats isn't a downgrade, it's the same standard throughout the app.

Question 41

Can I make voice calls on Rackon?

Accepted Answer

Yes. Rackon supports encrypted voice calls over Wi-Fi or mobile data. Calls are fully protected with the same encryption standard used for messages — no one outside your conversation can listen in. There are no per-minute charges from Rackon; calls run over your internet connection.

Question 42

Are voice calls recorded?

Accepted Answer

No. Rackon does not record calls. There are no call logs or recordings stored on Rackon's servers. What happens in your call stays between you and the person you're speaking with.

Question 43

Do voice calls cost money?

Accepted Answer

Calls on Rackon are completely free. They use your existing internet connection, Wi-Fi or mobile data — and Rackon doesn't charge anything on top of that. Standard data charges from your mobile carrier may apply if you're not on Wi-Fi.

Question 44

What internet speed do I need for calls?

Accepted Answer

A minimum of 1–2 Mbps is sufficient for a stable voice call. A solid 4G, 5G, or Wi-Fi connection will give you the best call quality. On slower connections, call quality may adjust automatically.

Question 45

Can I make video calls?

Accepted Answer

Video calls are not available yet. This feature is currently in development and will be introduced in a future update. For now, Rackon supports encrypted voice calls.

Question 46

When will video calls be available?

Accepted Answer

There's no confirmed release date at this time. Video calling is being worked on and will be announced when it's ready. You can keep an eye on updates through the app stores or by contacting support.

Question 47

What quality are voice calls?

Accepted Answer

On a good connection, call quality is clear and reliable. Rackon's call quality adapts based on your available bandwidth, so you'll generally get the best quality your connection can support. For consistently good calls, a stable Wi-Fi or 4G/5G connection is recommended.

Question 48

Can I accept a call while in another app?

Accepted Answer

Yes. You can receive and continue a Rackon call while using other apps on your device. The call runs in the background and won't be interrupted by switching apps.

Question 49

Why am I not getting notifications?

Accepted Answer

A few things can cause this. Start by checking that notifications are enabled in Rackon's settings and that your device's system-level permissions allow Rackon to send notifications. Also check that the conversation you're expecting messages from isn't muted, and that Do Not Disturb mode isn't active on your device. If everything looks correct and notifications still aren't coming through, try restarting the app or your device.

Question 50

What's the difference between mute and disable notifications?

Accepted Answer

Muting applies to a specific conversation: you temporarily silence notifications from that one chat while everything else continues to notify you normally. Disabling notifications turns off all Rackon notifications across every conversation on your device. Use mute for a specific contact or group; use disable if you want complete silence from the app.

Question 51

Can I show a message preview on the lock screen?

Accepted Answer

Yes. Go to Settings > Notifications > Preview Content, where you can choose to show the full message, show only the sender's name, or hide all content. If privacy on your lock screen matters to you, showing sender only or hiding content entirely is the more discreet option.

Question 52

Will my notifications work if I have Do Not Disturb on?

Accepted Answer

No. When Do Not Disturb is active, Rackon notifications — like all others — will be suppressed. If you want Rackon alerts to come through even during Do Not Disturb, you can add Rackon to your device's priority contacts or allowed apps list within your system settings.

Question 53

Can I send photos through Rackon?

Accepted Answer

Yes. You can send photos directly through any conversation on Rackon. Every photo you send is encrypted with AES before it leaves your device, the same way text messages are. Supported formats include JPEG, PNG, and GIF.

Question 54

Can I send videos?

Accepted Answer

Yes. Video sharing is supported. Larger video files will naturally take longer to send depending on your connection speed, so Wi-Fi is recommended for bigger files. Videos are encrypted end-to-end just like every other file type on Rackon.

Question 55

What file types are supported?

Accepted Answer

Rackon supports a wide range of file formats including images (JPEG, PNG, GIF), videos (MP4, MOV), documents (PDF, Word, Excel), and audio files. Most common file formats you'd use day-to-day are supported.

Question 56

Is there a file size limit?

Accepted Answer

There's no hard file size limit built into Rackon. In practice, very large files of a few hundred megabytes are workable, though we recommend using a Wi-Fi connection for anything substantial to avoid slow transfers or mobile data consumption.

Question 57

Are shared files encrypted?

Accepted Answer

Yes. Every file shared through Rackon — photos, videos, documents, audio — is encrypted with AES, the same standard that protects your messages. Encryption applies to all content types without exception.

Question 58

How do I download a file I received?

Accepted Answer

Tap the file in the conversation and select Download. The file will be saved to your device's local storage, where you can access it through your gallery or file manager.

Question 59

Can files be recovered if deleted?

Accepted Answer

No. Once a file is deleted from a Rackon conversation, it's gone permanently. Rackon doesn't keep copies of deleted files on its servers, and there's no recovery mechanism built into the app.

Question 60

Will Rackon support multi-device sync?

Accepted Answer

Yes, multi-device support is on the roadmap. It isn't available yet, but it's planned for a future update. When it becomes available, it will be implemented in a way that doesn't compromise Rackon's security architecture.

Question 61

Why doesn't Rackon support multi-device now?

Accepted Answer

The decision is rooted in security. Supporting multiple devices means encryption keys would need to exist in more places, which increases the potential points of exposure. By keeping Rackon single-device for now, the encryption remains simpler and the attack surface stays smaller. Multi-device support will be introduced once it can be done without weakening the security model.

Question 62

What if I switch phones?

Accepted Answer

When you get a new phone, reinstall Rackon and log in with your existing phone number or email. Your contacts will sync automatically. Your previous chat history, however, won't carry over — messages are stored locally on your old device and don't sync to a server, so they can't be transferred.

Question 63

How do I back up my conversations?

Accepted Answer

Rackon doesn't offer cloud backup, by design — storing messages on external servers would conflict with the zero-knowledge privacy model. To preserve important messages, you can take screenshots or manually copy and save content to a notes app. If the app offers a manual export option, that's another route worth checking.

Question 64

Will I lose my messages if I uninstall Rackon?

Accepted Answer

Yes. Since messages are stored only on your device, uninstalling the app removes them. There's no cloud backup to restore from. If there are conversations you want to keep, save them manually before uninstalling.

Frequently Asked Questions

Account & Login

Privacy & Security

Encryption & Security

Group Chats & Voice Calls

Notifications & File Sharing

Device, Sync & Performance

Troubleshooting & Support

Data & Privacy

Platforms & Messaging Features

Business & Teams