Direct Email
Reach our technical support engineers directly via email for detailed assistance.
Dedicated Assistance
Rackon Support & Help Center
Have a question about encrypted messaging, need help troubleshooting, or want to share feedback? Our team is ready to assist you.
support@rackon.co
Privacy & Security
Inquiries regarding end-to-end encryption, zero-data practices, or vulnerability disclosures.
Common Solutions
Explore instant answers to frequent questions regarding accounts, chats, and calls.
Send a Message
Submit a Support Request
Please complete the form with details regarding your request. Our support team typically responds within 24 hours.
Response Time
Usually within 24 hours Monday – Sunday.
Privacy First
We will never ask for your passwords, private keys, or seed phrases.
Email Channel
You can also write to support@rackon.co.
Quick Assistance
Common Support Topics
Helpful guidance to get the most out of Rackon's privacy-focused communication features.
Account Setup
Sign up with zero metadata tracking. No address book syncing or phone number harvesting required.
One credential is all it takes.
End-to-End Keys
Messages are encrypted on your device with AES encryption before transmission. Only the receiver can read them.
No server message storage.
Encrypted Calls
Enjoy crystal-clear private voice communication protected against eavesdropping and relay tampering.
P2P direct voice channels.
Secure File Share
Share images, documents, and media with identical full encryption applied during transfer.
Full encryption at rest & transit.
You can contact our support team at any time by sending an email directly to support@rackon.co or by submitting the contact form on this page. Our technical support staff reviews inquiries 7 days a week.
First, check that your device is connected to the internet. Next, confirm that both your app and the recipient's app are updated to the latest release. Because Rackon uses direct end-to-end encryption without saving conversations on central servers, network connectivity on both ends allows the cryptographic exchange to proceed.
No. Due to our strict end-to-end encryption, the encryption keys are stored solely on your local device. Rackon does not maintain server copies or backdoor decryption keys. Your private conversations remain confidential to you and the recipient only.
We take bug reports and security disclosures very seriously. You can select "Bug Report" or "Privacy & Security" from the form above, or email support@rackon.co with a description of the issue and steps to reproduce it.
Yes. Customer support and technical assistance are free for all Rackon users. We are committed to making secure, private communication accessible to everyone without hidden fees or subscription walls.