Rackon Privacy Policy

Rackon is only meant to be for users who will meet the minimum age requirements pertinent to their jurisdiction.

• Users have to be at least 13 years of age or whatever the minimum legal age required in their country of residence.
• Individuals who are under the age of 18 will have to obtain permission from their legal guardians before using the Services.
• Rackon is not intended for children and thus does not take part in Google Play's Families Program.
• Rackon does not deliberately collect personal information from children under the age of 13.

2.1 Information You Provide

If you create or make use of a Rackon account, we are entitled to collect information that you willingly provide, which would include:

Account Information

• Phone number (optional)
• Email address
• Username
• Authentication credentials

Profile Information

• Profile picture (optional)

Support Information

When you contact our support team with a question, request, or issue, we collect any information you provide, including:

• Any information which is present in your communications with our support team
• Any feedback, queries, and troubleshooting details

2.2 Communications Data

Messages and Media

We retain messages, images, and other media shared through Rackon as long as your account remains active. Upon deleting your account, this content will be deleted or anonymized unless retention is required by applicable law or any other legal obligations.

Voice Calls

We do not record voice calls. We may provisionally process limited call-related metadata for the purposes of providing calling functionality and maintenance of service quality.

• Timestamps
• Call duration
• Connection quality metrics

2.3 Device and Usage Information

To operate and improve our Services, we may collect:

Device Information

• Device model
• Operating system and version
• Application version
• Crash reports and diagnostics

Identifiers

• Advertising ID
• App Instance ID
• Similar device identifiers used for analytics, attribution, fraud prevention, and security purposes

Usage Data

• Anonymous performance logs
• Feature usage statistics
• Stability and reliability metrics

We utilize the information we collect to:

• Maintain and manage Rackon's messaging, photo-sharing, and voice-calling features
• Generate, verify, and administer user accounts
• Secure users and hinder fraud, abuse and unauthorized activities
• Enhance service functioning and dependability
• Reply to customer support inquiries
• Provide important service notifications, updates, and security alerts
• Assess usage trends and improve the overall user experience

Rackon makes use of trusted third-party providers for supporting certain features.

These third-party providers process information on our behalf pursuant to their own privacy policies and relevant applicable data protection laws.

Our third-party service providers include:

• Firebase (Google LLC) – Authentication, push notifications, analytics, and crash reporting
• AppsFlyer – Installation attribution, campaign measurement, and analytics
• Stream.io – Real-time messaging and voice communication infrastructure

We reserve the right to share information with trusted third party service providers that will process data in our stead to provide authentication, messaging, analytics, notifications, and other Services. We may share information for the purposes of security, fraud detection and abuse prevention in compliance with legal obligations and lawful requests.

We keep possession of personal information as long as required to fulfill legitimate purposes described in this Privacy Policy such as providing our Services and complying with legal obligations.

In accordance with the statement above, we securely delete and dispose of any personal information that is no longer required.

We enforce reasonable administrative, technical, and organizational preventative measures for the protection of your personal information against any unauthorized access, loss, misuse, or disclosure.

As no method of information transmission over the internet or electronic storage systems can be guaranteed to be completely secure, we cannot certify invulnerability.

In accordance with jurisdiction and jurisdictional law, you may have the right to:

• Access your personal information
• Request deletion of your account and personal data
• Receive information about how your data is processed

Account and Data Deletion

You may permanently delete your account by navigating to:

Settings → Delete Account

You may also submit a deletion request by contacting:

support@rackon.co

Following a valid deletion request, associated personal data will be removed within a reasonable period unless retention is required by law.

Rackon requests certain device permissions only when necessary for functionality.

Camera

• Capture photos
• Share images
• Set profile pictures
• Set group profile image
• Scan QR code

Microphone

• Enable real-time voice calls
• Audio is not recorded

Storage / Media Access

• Send and receive images

Notifications

• Deliver messages and call alerts

Advertising ID

• Support analytics and attribution through AppsFlyer
• Users may reset or limit Advertising ID usage through device settings

Display Over Other Apps (Android Only)

• Display incoming call screens while the app is running in the background
• Not used for monitoring user activity
• Not used for advertising purposes
• Can be enabled or disabled through device settings at any time

Personal information we collect may be forwarded to, handled in, and cached on servers that are located outside of your country of residence.

Where required we deploy suitable security measures to make sure personal information will be protected during international transfers.

Rackon is provided on an "as-is" and "as-available" basis.

We give no coverage to uninterrupted availability, error-free operation, or compatibility with all devices and networks. In cases of interruptions, failures, issues resulting from third-party services or variables beyond our reasonable control Rackon shall not be held liable.

We reserve the right to intermittently update this Privacy Policy to demonstrate changes in our practices, technology, legal obligations, or business operations.

Material changes will be communicated through the application, website, or other appropriate channels.

Your ongoing usage of Rackon following any change establishes acceptance of the revised Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Legal Entity: Rackon LLC
• Country of Operation: United States
• Privacy Inquiries: privacy@rackon.co
• Support: support@rackon.co
• Website: https://www.rackon.co

If you reside in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have rights under the General Data Protection Regulation (GDPR).

These rights include:

• Right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent, where required

To exercise your GDPR rights, please contact: privacy@rackon.co

You may also lodge a complaint with your local supervisory authority.

Residents of California may have additional privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

These rights include:

• The right to know what personal information is collected, used, disclosed, or shared
• The right to request deletion of personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information

Rackon does not sell personal information as defined under the CCPA or CPRA.

California residents may exercise their rights by contacting: privacy@rackon.co

We will not discriminate against individuals for exercising their privacy rights.

Certain web browsers and devices offer a "Do Not Track" (DNT) setting.

Due to there being no universally accepted standard governing DNT signals, Rackon does not respond to such signals at this time.